Q: How do I place an order?
A: Place an order online anytime at thepetfoodpantry.com or call 708-261-8039 or Fax your order to 708-798-8179. Our business hours are 8:00am – 5:00pm Monday-Friday and 8:00am – 12:00pm Saturday. We are closed on Sundays.
Q: Can I call in an order after business hours?
A: Please leave your name, address, phone number, and the items you would like to order and we will confirm your order the next business day. If you call after hours on Saturday, your order will be confirmed on Monday.
Q: How much do you charge to deliver?
A: We provide home delivery to the South and Southwest Suburbs of Chicago. We ship anywhere in the U.S.(Click here delivery areas and rates).
Q: When will my order arrive?
A: In most cases, your delivery will arrive within 24-48 hours from the time your order is placed. (Some exceptions apply). We are closed on Sundays, so orders received on Sat/Sun will be delivered by the following Tuesday.
Q: How do I pay for my order?
A: We accept payment by credit card (Visa, MC, AmEx). Sorry, we do not accept cash payments on delivery.
Q: When do you charge my account?
A: We charge your credit card account the day we make the delivery or ship your products.
Q: Do I have to be home to receive the delivery?
A: No need to wait at home. Our drivers will leave your purchases in an inconspicuous area typically by the front door. You can leave us specific instructions as to where you want your products left during the checkout process.
Q: What time will my items be delivered?
A: It depends on our delivery schedule for that day, however we try to make all deliveries by 7:00pm.
Q: Can I designate where to leave the items I purchase?
A: Leave delivery instructions for our driver during the checkout process. Please be specific as possible (i.e. by the garage door in the rear of the house.) Otherwise, our driver will leave your products by the front door. We offer storage containers that can be purchased to keep your food items protected from the elements.
Q: What if a wrong product is ordered or delivered?
A: Please call our office or email us at thepetfoodpantry@yahoo.com to arrange for a pickup and a credit to your account, if the wrong or defective products are left at you door. We will pick up the items and leave the correct order at no charge to you.
Q: What if I would like to change my order?
A: If you change your order after we have delivered your product, a $3.00 delivery fee will be charged to pick up and exchange your order.
Q: Do you have a store?
A: No store – we just deliver.
Q: Who can I call for questions?
A: Contact us at 708-261-8039 during normal business hours: 8:00am-5:00pm M-F and 8:00am-12:00pm Sat. You can email a customer service representative anytime at thepetfoodpantry@yahoo.com
Q: Can I sign up for recurring deliveries?
A: Coming Soon.
Q: Will I get an invoice with my delivery?
A: You get an electronic copy of your invoice. You can log onto your account to view and print your invoice. A paper invoice will be provided upon request at the time your order is placed. Type "PAPER RECEIPT" in the comments section.
